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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Microsoft Lync
C) Presence Service
D) Engagement Assistant

2. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Avaya one-X® Agent Desktop
B) Avaya Agent Desktop
C) Avaya Contact Center Orchestration Designer
D) Agent Map

3. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Voice Mail
B) Web Communication
C) Short Message Service
D) Instant Messaging

4. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 1100
B) 550
C) 4450
D) 2200

5. An IT manager wants a Callback offer leveraging AACC scripting and Web services, as well as the outbound capability of AACC.
What Is this solution called?

A) Call Back Request (CBR)
B) Call Completion No Reply (CCNR)
C) Call Completion Busy Subscriber (CCBS)
D) Call Back Assist (CBA)

Solutions: