• Exam Code: 220-1202
  • Exam Name: CompTIA A+ Certification Exam: Core 2
  • Certification Provider: CompTIA
  • Corresponding Certification:A+
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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Software Troubleshooting22%- Common OS issues
  • 1. Application crashes and errors
    • 2. Boot issues and recovery
      - Device and application troubleshooting
      • 1. Performance optimization
        • 2. Peripheral issues
          Operating Systems31%- Other operating systems
          • 1. macOS basics
            • 2. Linux fundamentals
              - Windows OS installation, configuration, and management
              • 1. Command-line tools (basic administration)
                • 2. Windows tools and utilities
                  Operational Procedures22%- Safety and environmental procedures
                  • 1. E-waste handling
                    • 2. Safety and compliance
                      - Professionalism and communication
                      • 1. Documentation procedures
                        • 2. Customer service best practices
                          Security25%- Security practices
                          • 1. Wireless security and encryption
                            • 2. Authentication and access control
                              - Threats and vulnerabilities
                              • 1. Malware types
                                • 2. Social engineering attacks

                                  CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                  1. After a technician installs a new network printer, the technician discovers that one of the printer features is not available. Which of the following should the technician do first?

                                  A) Enable IPv6
                                  B) Contact the manufacturer for assistance.
                                  C) Connect the printer with a USB cable.
                                  D) Update the firmware.


                                  2. An administrator is investigating a zero-day vulnerability on a core system. If the vulnerability is not patched, the negative impact to business could be significant. The vendor has released a patch, but it requires downtime to deploy. Which of the following actions should the administrator take?

                                  A) Create a standard change request.
                                  B) Continue operations until the next change interval.
                                  C) Implement an emergency change.
                                  D) Immediately freeze all changes.


                                  3. A technician needs to map a shared drive from a command-line interface. Which of the following commands should the technician use?

                                  A) net use
                                  B) pathping
                                  C) tracert
                                  D) nslookup


                                  4. A customer brings a recently purchased laptop back to the store. The customer states that the laptop is defective and requests a new unit. The service representative identifies that the laptop was damaged by liquids. Which of the following should the service representative most likely do first?

                                  A) Decline the request and report the case to the service manager.
                                  B) Escalate the issue to the manufacturer or legal department for further actions.
                                  C) Review applicable warranty and alternatives to manage special cases.
                                  D) Accept the defective laptop and provide a replacement.


                                  5. An employee accidentally installs software on a company PC. The software sends data to a remote server. Which of the following best describes the software?

                                  A) Ransomware
                                  B) Trojan
                                  C) Spyware
                                  D) Cryptominer


                                  Solutions:

                                  Question # 1
                                  Answer: D
                                  Question # 2
                                  Answer: C
                                  Question # 3
                                  Answer: A
                                  Question # 4
                                  Answer: C
                                  Question # 5
                                  Answer: C

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