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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

1. A hiking community plans to bringing together a large number of members to complete a mountain climbing challenge for charity.
This is the largest fundraiser the community will host, and this year is the third year they plan to run it.
Which two things can the community manager do to ensure they succeed in getting the most members to join the challenge? (Choose 2)

A) Create posts to encourage people to sign up and have moderators answer any questions.
B) Start a secret group for people doing the challenge and post everything there.
C) Highlight past photos and success stories and tag members who have joined past challenges.
D) Message new members and invite them to participate in the challenge.

2. The community manager of a professional networking group hosts an annual in-person event. The community needs to rapidly transition the event to an online environment.
What should the community manager do to keep people engaged during the online event?

A) Start a new community and post event content there
B) Create an ad and target attendance from outside communities
C) Create a schedule and invite attendees to sessions that align with their interests
D) Ask attendees to create sub-communities and monitor conversations

3. A community manager for a national chain department store has many internal stakeholders to manage, particularly across the departments of home and garden, men's fashion and women's fashion, which represent the highest sales volume.
The community manager needs to create a monthly content calendar that includes posts that represent each department.
What should the community manager do first?

A) Prioritize the content from the department that is the most polished and ready to post
B) Review briefs from internal stakeholders outlining key messaging, details and targets
C) Review previous post results and reuse the content that performed best
D) Research competitors and replicate popular creative tactics that perform well for them

4. There's an online community that primarily supports single parents. The leadership team notices more parent narratives of isolation. One of the top priorities of the community is to connect parents who are geographically close.
What can the community manager do to help create connections between lonely parents?

A) Host an online meeting room for members that remains open 24/7.
B) Publish a post asking members to provide their address in the comments.
C) Organize a week-long online summit to focus on helping overcome isolation.
D) Create content encouraging offline gatherings, with graphics of local landmarks.

5. The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A) Repost a group rule and mute them for seven days
B) Delete the member's comments and mute them for seven days
C) Reply to the member's comment and tag them in the rule post
D) Remove the member from the group

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