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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Where can you find people in your organization and add external contacts to the organization?

A) Documents
B) Activity
C) Directory
D) Location

2. How many types of Genesys Cloud Contact Center Licenses are available?

A) 5
B) 2
C) 3
D) 4

3. You must work closely with before completing configurations for external SIP trunks.

A) Genesys
B) Your carrier
C) The Resource Center
D) Your designated contact

4. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

A) SIP Access Control
B) Outbound
C) Availability
D) Calling

5. When you configure to place a call outside the contact center, is it possible for you to assign a default country code?

A) No
B) Yes

Solutions: