- Exam Code: 1Z0-1034-21
- Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
- Certification Provider: Oracle
- Corresponding Certification:CX Service
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Oracle 1Z0-1034-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Agent Desktop & Console Extensions | 15% | - Console Customization - Desktop Add-ins using .NET - Agent Scripting and Workflows |
| Topic 2: Deployment & Troubleshooting | 5% | - Deployment Process - Logging and Debugging - Performance Optimization |
| Topic 3: Customer Portal Customization | 35% | - Standard and Syndicated Widgets - Look and Feel Customization - Custom Widget Development - Models, Controllers and JavaScript - Portal Framework and Deployment |
| Topic 4: Oracle B2C Service Architecture & Data Model | 20% | - Data Access and Security Model - Connect Common Object Model (CCOM) - RightNow Object Query Language (ROQL) - Custom Objects and Fields |
| Topic 5: Integration APIs | 25% | - Connect REST API - Connect Web Services for SOAP - Authentication and Security - Connect for PHP |
Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:
Identify two statements that aretrue about system attributes.
- A. System attributes can be used directly by the Formlnput widget In the Customer Portal framework.
- B. System attributes can be used by the Syndicated ConditionalChatLink widget.
- C. System attributes must exist only in the COpackage.
- D. In the Connect PHP API, system attributes are referenced via the CustomFields . <packagename>. <attributename> syntax.
Correct Answer: C,D 🗳️
Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.
- A. NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
"values"); - B. NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
- C. NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
"Opportunity.Survey"); - D. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
- E. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
"Opportunity.Survey");
Correct Answer: A 🗳️
The following C#.Net code is used during a chaining operation on an incident (some called methods are not shown).
- A. The idspecified attribute of the ChainSourceld object should be true,
- B. Chaining with generic objects is not supported when using standard objects.
- C. The suppressExternaiEvents option must always be set to true.
- D. The suppressRules option must always be set to true when chaining generic objects.
Correct Answer: B 🗳️
The following code snippet is being used in a custom widget view on a page that is accessible to users with disabilities. Identify the error in the code.
- A. Image size needs to be bigger.
- B. The alt attribute on the image tag is missing.
- C. Images cannot be used on pages that are accessible to users with disabilities.
- D. Custom widgets cannot be used on pages that are accessible to users with disabilities.
Correct Answer: A 🗳️
There is a requirement to create an add-in that has limited functionality for most profiles. However, supervisor profiles are allowed to use the full functionalityof this add-in. How can you set up and deploy this add-in?
- A. You can deploy the add-in with a configurationfile zipped with the DLL. Change the configuration file for the supervisor profiles so that the DLL will allow full access for those users.
- B. Add-ins are deployed as DLLs to Oracle B2C Service and there is no way to divide permissions of these DLLs.
- C. You can create a serverconfigProperty called supervisorRole, which will be defaulted to false. When you deploy the add-in using the Add-In Manager, you will change the SupervisorRole to true for the Supervisor profiles. The code within the add-in will use this serverconfigProperty to determine if full functionality of the add-in should be allowed.
- D. Using the Add-In Manager, go to the Profile Access section of the add-in. For allof the Supervisor profiles, select the Run as Administrator check box.
- E. For all supervisor accounts, open the Add-In tab of the Account Workspace and select the Administrator check box next to the add-in.
Correct Answer: C 🗳️
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