- Exam Code: ITIL-4-HVIT
- Exam Name: ITIL 4 Specialist: High-Velocity IT
- Certification Provider: Peoplecert
- Corresponding Certification:Peoplecert ITIL
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata - Lean, agile, resilient, and continuous principles |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
- A. DevSecOps
- B. A/B testing
- C. Continuous integration / continuous deployment (CI/CD)
- D. Chaos engineering
Correct Answer: C 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
A software development team works in a heavily-regulated organization that is undergoing a digital transformation. The team carried out a pilot to demonstrate that CI/CD could significantly reduce the lead time for making quality changes. Although impressed with the results, the organization's leadership team has concerns and is unwilling to support the use of CI/CD until their concerns are addressed.
Which are the TWO MOST LIKELY reasons for the leadership team's concerns?
1. The pilot did not adequately address governance, risk, and
compliance issues
2. The organization is focused on innovation and lead time is not a
priority
3. Leaders desire smaller, more frequent, and more reliable deployments
4. The company's policies require that Dev, testing and Ops are
separated duties
- A. 1 and 4
- B. 2 and 3
- C. 1 and 2
- D. 3 and 4
Correct Answer: A 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
An organization wants to reduce the time it takes to deliver products to its customers.
How would the 'service validation and testing' practice contribute to this objective?
- A. By including testing in the early stages of the product development lifecycle, and throughout the development
- B. By improving the organization's understanding of the service and technical and information components to leverage CI/CD capabilities
- C. By investigating the rate and causes of failed changes which have created delays in previous product development cycles
- D. By validating the organization's customers and market conditions to create a shared understanding among the stakeholders
Correct Answer: A 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
How can the 'software development and management' practice help address the situation?
- A. By ensuring that new and changed application components meet agreed criteria
- B. By ensuring that the applications continually meet the organization's requirements and quality criteria
- C. By ensuring that an Agile software development lifecycle approach is adopted
- D. By ensuring that the organization's current and future needs are supported by effective solution proposals
Correct Answer: B 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?
- A. Deployment management
- B. Relationship management
- C. Service design
- D. Service validation and testing
Correct Answer: B 🗳️
Explanation: Only visible for ITPassLeader members. You can sign-up / login (it's free).
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