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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Where and how do I create filters for the service calls of my company? Choose the correct answer.

A) All of the Above
B) You need to create these filters in Administration.
C) You need to create these filters in the ERP backend system.
D) In Workforce Management, you can create new filters for your service calls-queue.

2. Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.

A) Administration
B) Smart forms and Feedback
C) Planning and Dispatching
D) Master Data

3. On which mobile phones can you install the FSM App? Choose Three correct answers.

A) Blackberry
B) Windows Phone
C) Apple 'Phone X
D) Samsung Galaxy S9

4. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.

A) IOS
B) Android
C) Windows Mobile
D) Windows-Desktop
E) Blackberry

5. What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.

A) With this feature the dispatcher will see in the planning board in which step the technician currently is
B) With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
C) This feature does not help with automatic time recording

Solutions: