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WGU Information-Technology-Management Exam Syllabus Topics:

WGU Information Technology Management QGC1 Sample Questions:

1. Which characteristic defines Vision in leadership?

A) Focusing consistently on daily operational tasks
B) Assigning specific roles and responsibilities to employees
C) Implementing structured financial reporting procedures
D) Establishing goals that promote long-term growth

2. An organization wants to use an application software that increases the cooperation and joint productivity of small teams of employees.
Which application software will serve this need?

A) Personnel systems
B) Program management
C) Collaborative systems
D) Data management

3. What is the function of a firewall in a network security strategy?

A) To manage encryption keys
B) To control unauthorized access
C) To prevent phishing attacks
D) To detect malware

4. Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?

A) Channel preference management
B) Response queue analytics
C) Interaction history management
D) Workflow automation

5. Which information system facilitates the sharing of data between the human resources and purchasing department in the same corporation?

A) Geographic information system (GIS)
B) Customer relationship management (CRM)
C) Enterprise resource planning (ERP)
D) Executive support (ES)

Solutions: