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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Although team performance has been fairly good, members feel that more could be done to improve their effectiveness. They feel that some team members could be more collaborative. Which type of reward system could be used effectively in this situation?

A) A system that emphasizes rewards for individual contributions as well as for selfless contributions
B) A system that emphasizes group rewards for maximizing productivity
C) A system that emphasizes individual rewards for aggressive competitiveness
D) A system that emphasizes group rewards based on aggressive competitiveness

2. What is a purpose of employee evaluations?

A) To serve as a screening device for hiring new employees
B) To educate employees on the personalities of supervisors and help them adjust to management styles
C) To measure the psychological symptoms of organizational dysfunctionality
D) To assist management in making human resource decisions

3. Which option defines organizational culture?

A) A human resources department program for recognizing diversity
B) A method of stratifying the organization's target market
C) A system of unique physical parameters that describes the organization
D) A unique system of shared organizational meaning

4. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) The greater opportunity for interaction helps increase rapport.
B) People can work together who might otherwise not be able to collaborate on a work task.
C) Verbal and nonverbal communication cues are easier to understand within a virtual team.
D) Virtual team members generally report greater satisfaction with the group interaction process.

5. What is an aspect of cross-functional teams that makes them difficult to manage?

A) It takes time to build trust and teamwork among people with different experiences and perspectives.
B) Cross-functional leaders prevent team members from making their own decisions.
C) Team leaders cannot ensure that team members are located in the same work unit.
D) Cross-functionality fluctuates too frequently.

Solutions: