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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. In the enterprise Reporting Webpage, which two troubleshooting tests are available under ETL tasks?

A) Test Extract and Test Reporter Gateway
B) Test Quality Monitoring Connection and Test Apache Tomcat Connection
C) Test File Locations and Test Database Connection
D) Test Extract and Test Quality Monitoring Connection

2. A technician has carried some recording tests on Avaya Quality Monitoring, and found that there are no interactions from some of the agents.
Which three configurations need to be verified on the Avaya Quality Monitoring to resolve this problem? (Choose three)

A) Agent user configuration
B) Workplaces
C) Business Rules
D) Groups
E) Workstations

3. Your customer is asking questions about the reliability of their new Avaya Contact Recording system. They have only one physical recorder.
As far as reliability is concerned, which two options would be available for your customer? (Choose two)

A) Record calls directly to a network attached storage (NAS)
B) Record calls directly to a tape drive
C) Use any backup software to back up the system daily
D) Use a fault tolerant Storage Area Network (SAN)
E) The operating system and call database should be RAID 1 and the recording storage area should be RAID 5

4. Where can an Avaya Contact Recorder backup be restored?

A) Only on a standby or slave server of the backed up master recorder
B) Only to the recorder system from which back up is performed
C) On any recorder
D) On any newly installed system with the same Linux operation system version

5. The license Avaya Contact Recording a three digit code is needed. What is this code called, and where can it be found?

A) License Generation key; System > License
B) License Generation key; generation Setup > Recorder
C) Avaya CR License Code; Recorder Status > Ports
D) Avaya CR License Code; System > License

Solutions: