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Avaya Oceana® Solution Support Sample Questions:

1. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?

A) The EDM database Is not reachable.
B) The ORC Rest service Is not working.
C) The LDAP database Is not reachable.
D) Multimedia Cache database not reachable.

2. When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

A) UAC cluster
B) OCP cluster
C) Common Component cluster
D) Each cluster

3. To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omni channel Windows Multimedia Server?

A) \Avaya\Oceana\Oceana\Backup And Restore\CacheDatabaseRestore.exe
B) \Avaya\Oceana\Oceana\Backup And Restore\BackupAndRestore.exe
C) \Avaya\Oceana\Oceana\Backup And Restore\OmnichannelRestore.exe
D) \Avaya\Oceana\Oceana\Backup And Restore\Restore.exe

4. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of each supported Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of the UAC Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.

5. Which two steps must be completed before restoring the backup of the Avaya Oceana solution?
(Choose two.)

A) Uninstall the UCA Store Service, no need to restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.
B) Ensure that the UCA Store Service is installed on the Avaya Oceana Cluster 1.
C) Ensure that the UCA Store Service is not installed on the Avaya Oceana Cluster 1.
D) Uninstall UCA Store Service, then restart the nodes of the Avaya Oceana Cluster 1 to delete the UCA Store Space.

Solutions: