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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. Which of the following is a computer-based programme which determines the amounts of inputs required into a process?

A) Work Scheduling
B) MRP
C) Kaizen
D) Just in Time

2. There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 1?

A) preventative maintenance
B) condition-based maintenance
C) run-to-breakdown maintenance
D) mixed maintenance

3. Which of the following is not a key stakeholder in the implementation of Six-Sigma?

A) processes
B) customers
C) suppliers
D) employees

4. In the SERVQUAL model how many different types of gaps should be identified by a service provider?

A) 10
B) 5
C) 3
D) 1

5. Elderberry Ltd is an established organisation in the agricultural industry but has recently expanded into manufacturing its own juice range. The company is at the 'Introduction' stage of the product lifecycle and is attempting to bring new products to market. Which of the following performance objectives would be the most dominant at this stage of the lifecycle?

A) cost
B) speed
C) flexibility
D) dependability

Solutions: