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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is concerned with policy and direction?

A) Service level management
B) Capacity management
C) Governance
D) Service design

2. Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

3. Which process is responsible for sourcing and delivering components of requested standard services?

A) Request fulfillment
B) Service portfolio management
C) IT finance
D) Service desk

4. Which processes are responsible for the regular review of underpinning contracts?

A) Availability management and service level management
B) Supplier management and availability management
C) Supplier management and change management
D) Supplier management and service level management

5. Which one of the following is the BEST description of a service request?

A) Anything that the customer wants and is prepared to pay for
B) Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting
C) Any request or demand that is entered by a user via a self-help web-based interface
D) A request from a user for information, advice or for a standard change

Solutions: