- Exam Code: HP2-B102
- Exam Name: HP Imaging and Printing Sales Fundamentals Exam
- Certification Provider: HP
- Corresponding Certification:HP ExpertONE Certification
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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Imaging and Printing Portfolio Overview | - Inkjet and Laser printing technologies - Printer and multifunction device categories - Print solutions and services ecosystem |
| Customer Needs and Business Requirements | - Enterprise printing workflows and document management - Small and medium business printing needs - Cost optimization and efficiency drivers |
| Sales Fundamentals | - Consultative selling approach - Solution mapping to customer requirements - Basic competitive positioning |
| HP Value Proposition and Differentiation | - Sustainability and environmental considerations - Security and managed print services - Reliability and total cost of ownership |
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is the difference between HP ColorSphere Print Cartridges and other brands or remanufactured print cartridges?
A) There is no difference.
B) Remanufactured print cartridges print faster
C) HP ColorSphere Print Cartridges are less expensive.
D) HP ColorSphere Print Cartridges contain up to 70% of the imaging system.
2. What is the key driver in a transactional sale?
A) long-term planning
B) perceived customer benefits
C) the customer
D) the product
3. According to HP what indicates whether an HP sales person is successful?
A) The sales person's clients are successful.
B) The sales person consistently wins HP sales awards
C) The sales person sells more devices per month than any other HP sales person.
D) The sales person earns more margin than colleagues do.
4. What does the stored job feature allow you to do?
A) store a print job on the network until you decide to release it
B) store a print job on your computer until you decide to release it
C) store a print job on the printer until you decide to release it
D) store a print job on the server until you decide to release it
5. What does the HP Printing Sales Guide help resellers do?
A) determine the discounts that are available to them
B) find which devices are discontinued
C) calculate their margin on each device, accessory, supply, and
D) create professional sales presentations
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: C | Question # 5 Answer: D |
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