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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. All HP commercial computers come with a basic software technical support warranty of what length?

A) 180 days
B) The length of the hardware warranty
C) 90 days
D) 1 year

2. What should a customer ship to HP when required to return a product for repair?

A) the entire product along with the username and password so user information can be migrated to a new unit if the product cannot be repaired
B) the product with the hard drive, memory, and removable media removed as long as the removed parts are not defective
C) all components of the product including storage drives unless the storage includes sensitive data and the problem is not caused by the storage drives
D) the entire product, including power supply, mouse, and case, so HP can ensure full functionality and product protection

3. Which two Web sites provide information to locate replacement part numbers?

A) HP PartSurfer and HP Services Media Library
B) HP Channel Services Network and HP PartSurfer
C) HP Replacement Parts and HP Services Media Library
D) HP Replacement Parts and HP Warranty Lookup

4. To prevent receiving memory modules that test with no fault found, what diagnostic test must be performed before HP authorizes replacement of memory modules under warranty?

A) HP Vision diagnostics memory test
B) HP Support Assistant memory diagnostic test
C) HP USB diagnostics memory test
D) BIOS memory test

5. Why is an antistatic mat important for controlling electrostatic discharge? (Select two.)

A) provides a dissipative connection for a wrist strap that must be worn by the service technician.
B) provides electrostatic protection for sensitive equipment without requiring the mat to be connected to a ground.
C) provides a surface that gradually bleeds electrical energy instead of collapsing to real ground potential.
D) provides a soft surface to prevent scratches on the case or outer shell of the computer.
E) drains power quickly with a surface that provides real ground potential with a very low electrical impedance.

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