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HP Selling HP Business Service Management Solutions Sample Questions:

1. With which persona should a salesperson discuss diagnosing the downtime of mission critical applications?

A) director of distributed systems
B) director of service management
C) director of performance testing
D) director of mobile applications

2. What measures do senior IT management roles use to gauge the impact that a BSM solution is having with respect to their strategy for improvements in IT processes and providing a positive impact to the business? (Select three.)

A) assured IT Infrastructure uptime
B) lowering total cost of ownership
C) reduction in event rates
D) operational and capital expense reduction
E) vendor and tool consolidation
F) return on investment

3. Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?

A) Vendor and tool consolidation @ business insight
B) Proactive and predictive analysis
C) Cost of operations, doing more with less

4. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) triage process improvements
B) performing real-time modeling of the IT infrastructure
C) enhancing the ability of IT to support business operations
D) aligning the activities of IT with the strategic goals of the business
E) consolidating operations monitoring into a "single pane of glass"
F) service ticket automation

5. With which persona should a salesperson discuss Operations Analytics relating to the "event volume up 300 percent in the past five years and the growing IT complexity up 30 percent year over year" pain point?

A) director of security
B) director of service management
C) director of application quality
D) director of mobile applications

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