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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?

A) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
B) IBM SmartCloud Control Desk for Internal Service Providers licenses
C) IBM SmartCloud Control Desk for Managed Service Providers licenses
D) IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses

2. Which statement is true about Key Performance Indicators (KPIs)?

A) KPIs always have to be adjusted to match the customer's actual status.
B) KPIs are defined according to the IT customer requirements.
C) KPIs should always be measured by percentage.
D) KPIs must be specific, measurable, achievable, realistic, and timely (SMART).

3. A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Business Service Manager
C) IBM Tivoli Asset Discovery for Distributed
D) IBM Tivoli Monitoring

4. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Workload Balancer
B) IBM Smart Groupware
C) IBM SmartCloud Enterprise Provisioning
D) IBM Service Management

5. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM Support Web page
B) Tivoli User Group Web page
C) IBM Tivoli Forums
D) IBM DeveloperWorks wikis
E) Tivoli Field Guides

Solutions: