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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which process is responsible for managing relationships with vendors?

A) Supplier management
B) Continual service improvement
C) Service portfolio management
D) Change management

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Describes how the configuration items (CIs) work together to deliver the services
C) Defines which software should be installed on a particular piece of hardware
D) Describes the topography of the hardware

3. The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A) A change advisory board
B) A change request
C) A change
D) A change model

4. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?

A) Identification of risk, analysis and management of the exposure to risk
B) Training of all staff and investment of capital
C) Training in risk management for all staff and identification of risks
D) Control of exposure to risk and investment of capital

5. Which one of the following generates demand for services?

A) Patterns of business activity (PBA)
B) Service level agreements (SLA)
C) Infrastructure trends
D) Cost of providing support

Solutions: