- Exam Code: C_FSM_2601
- Exam Name: SAP Certified - SAP Field Service Management
- Certification Provider: SAP
- Corresponding Certification:SAP Certification Exams
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SAP C_FSM_2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 3: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 4: Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Topic 5: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 6: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 7: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 8: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 9: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
SAP Certified - SAP Field Service Management Sample Questions:
1. Which of the following is not a crowd role?
Choose the correct answer.
A) Partner Admin/Manager
B) Crowd Owner
C) Partner Technician
D) Service Customer
2. Which of the following features are part of company configuration?
There are four correct answers.
A) Admin policy groups
B) Company settings
C) Service workflows
D) Screen configuration
E) Custom translations
F) Password policy
3. RISE with SAP Methodology facilitates the transition to the SAP Business Suite by focusing on which areas?
There are two correct answers.
A) Customer service protocols
B) Tools
C) Employee satisfaction
D) Processes
E) Marketing channels
4. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Value Roadmap development
B) Business Capability Map creation
C) Technical Assessment
D) Solution Marketing Diagram creation
5. How does Joule integrate with SAP Cloud ALM? (Choose all that apply)
There are three correct answers.
A) By providing generative AI-driven insights
B) By automating task prioritization
C) By enhancing marketing campaigns
D) By delivering smart notifications and checks
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,C,D,E | Question # 3 Answer: B,D | Question # 4 Answer: A,B,C | Question # 5 Answer: A,B,D |
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