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SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. How are labels used within the smart forms and Feedback module? Choose the correct answer.

A) To filter the list of smart forms
B) To identify the elements in the smart form
C) To add a label to be to be used as reference by the field engineer
D) To act as a reference for generating a smart form report

2. SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.

A) True
B) False

3. How would a field service technician update the service assignment status? Choose the correct answer

A) By adding a checklist
B) By opening the service assignments
C) By navigating to the address on the service assignments
D) By setting the relevant workflow step

4. What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

A) Crowd workers can accept or reject assignments within a set time frame
B) Configurable onboarding platform to invite partners
C) Crowd workers can reschedule assignments within a set time frame
D) Automatic determination of activity effort and materials consumed
E) Intelligent scheduling to determine the best qualified technician

5. Which statements are wrong? Choose the correct answer.

A) One service call in ERP is always matched to only one assignment in the cloud
B) Activities can belong to one service call only
C) One service call in ERP is always matched to more than one assignment in the cloud
D) Activities can belong to more than one service call

Solutions: