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Salesforce Certified Slack Administrator Sample Questions:

1. The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)

A) channels:read
B) conversations.connect:read
C) admin.conversations:read
D) files:read

2. You're a Workspace Admin at a real estate technology company. Your HR team asks you to simplify how new hires request access to the tools they need.
This onboarding step is currently done manually through emails. Employees are then required to follow up via email to IT support, causing delays.
Given all new hires have access to Slack pre-onboarding, which two Slack features would you recommend to improve these processes? (Select the TWO best answers.)

A) Invite each new employee as a Single-Channel Guest before they join, to give them more advance time to submit tool access requests.
B) Use Workflow Builder to automatically post instructions on how to request access to new tools in the default #general channel once per week.
C) Use Workflow Builder to create a form for tool access requests, to simplify data collection and reduce wasted time going back and forth in email.
D) Use Workflow Builder to automatically send instructions on how to request access to new tools when new employees join the default #general channel.

3. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
B) Allow everyone on the Customer Support team to approve and install the apps they need.
C) Approve and install apps to integrate their support tools with Slack.
D) Streamline an incident management workflow.

4. You're the Primary Org Owner for your university's Slack Enterprise Grid. You're responsible for launching Slack to first-year students and faculty members.
What is the most efficient way to set up students as full members and faculty members as Workspace Admins?
(Select the best answer.)

A) Use either "Just-in-time" or SCIM provisioning to invite students and faculty members to Slack. Then, create a user group of faculty members and promote that user group in bulk to Workspace Admins.
B) Use "Just-in-time" provisioning to allow students and faculty members to create an account upon first login, eliminating the time and effort with onboarding new accounts. Then, promote each faculty member to Workspace Admin.
C) Use SCIM provisioning to create accounts for students and faculty members, and create an identity provider (IdP) group for all faculty members. Then, promote the members of the IdP group in bulk to Workspace Admins.
D) Use SCIM provisioning to create accounts for students and faculty members. Then, update their profile fields to reflect their title by syncing with the SCIM API.

5. Camdin is a Workspace Owner whose last day with the company is Friday, April 1st. Cortez, a fellow Workspace Owner, plans to deactivate Camdin's account at the end of that day.
What will happen?

A) The account will be deactivated; Camdin will be signed out immediately and will not be able to log back in.
B) The account will change to "Inactive"; after 72 hours, Camdin will lose access to Slack.
C) Cortez will not be able to deactivate the account; he will need to ask a Workspace Admin to deactivate it for him.
D) Cortez will not be able to deactivate Camdin's account; only the Primary Owner can deactivate a Workspace Owner.

Solutions: