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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

A) Select multiple Service Appointments from the list and bulk schedule them.
B) Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
C) Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
D) gy Select a ServiceAppointment from the list, use the "Candidates" action, and select the best time slot.
E) Select a Service Appointment from the list and use the "Schedule" action.

2. Universal Containers provides prompt service and has multiple service levels for different customers. Over
50% of Service Appointments are created on the same day that they need to be completed. As a result, a Technician's daily schedule can change multiple times throughout the day.
Which method of dispatching should a Consultant recommend implementing?

A) Automatically Dispatch Service Appointments using Drip Feed.
B) Automatically change the schedule policy.
C) Automatically change the status to Dispatched of all Service Appointments.
D) Automatically schedule unscheduled services to available Resources.

3. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Quick Action that creates a new Work Order record.
B) Define a Visualforce page that creates a new Work Order record.
C) Define a Quick Action that creates a new Service Appointment record.
D) Define a Visualforce page that creates a newService Appointment record.

4. Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing theCustomer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A) Arrival Window Start
B) Scheduled Start
C) Arrival Window End
D) Scheduled End

5. Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control thenumber of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A) Create an Apex Trigger.
B) Configure an Auto Dispatch Scheduled Job.
C) Build a Workflow Rule.
D) Enable Drip feed Dispatch.

Solutions: