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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?

A) Do not allow threading in any announcement channels.
B) Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
C) Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
D) Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.

2. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
D) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

3. Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?

A) Org-wide channel, required
B) Org-wide default channel, optional
C) Org-wide default channel, required
D) Multi-workspace public channel

4. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Enable employees on how to use and request apps.
B) Perform a one-time audit of existing apps and processes.
C) Install and pre-approve a list of apps.
D) Establish an app approval process.
E) Track usage of apps and document the business owner for each app.

5. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Discovery
B) Governance
C) Channel strategy
D) Grid design

Solutions: