- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
- Certification Provider: WGU
- Corresponding Certification:Courses and Certificates
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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Forecasting and Project Management | 20% | - Demand Forecasting
|
| Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
| Process Design and Analysis | 20% | - Process Types
|
WGU Operations Management (C215, VDC2) Sample Questions:
Which element is part of a financial plan?
- A. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
- B. Compensation planning
- C. Budget projections
- D. Product pricing
Correct Answer: C 🗳️
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Which continuous improvement method does Cpk measure?
- A. How close one is to a target and how consistent one is with the average performance
- B. Parts per million on the capability index
- C. The most common measurement process
- D. What a process is capable of and how long it will take to conclude
Correct Answer: A 🗳️
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What is the common theme in total quality management (TQM) across all functions in an organization?
- A. To ensure profit from product changes
- B. To satisfy customer needs
- C. To enhance management software
- D. To reward people rather than teams
Correct Answer: B 🗳️
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What is the name of the model that has been created to examine the four different supply chain perspectives of reliability, flexibility, expenses, and assets/utilization?
- A. RFEAU (Reliability Flexibility Expenses and Asset Utilization)
- B. SCAM (Supply Chain Accreditation Model)
- C. SCM (Supply Chain Metrics)
- D. SCOR (Supply Chain Operations Reference)
Correct Answer: D 🗳️
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What is one advantage of a periodic review system?
- A. All items are reviewed during the same time interval.
- B. Items are handled individually.
- C. Inventory balances are updated after every transaction.
- D. Less inventory is needed to protect against stockouts.
Correct Answer: A 🗳️
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