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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What defines acceptable standards of behavior that are shared by group members?

A) Group conformity
B) Group status
C) Group roles
D) Group norms

2. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Make the group larger
B) Physically isolate the group
C) Increase the difficulty of becoming a group member
D) Establish more rigid roles for group members

3. A team was assigned a project. Halfway through the project, however, it became obvious that the team was failing to meet expectations. Management had made sure that individuals assigned to the team had strong technical expertise as well as problem-solving and decision-making skills. However, other abilities for effective teamwork were overlooked. Which ability necessary for team members was overlooked?

A) Authoritarian personality
B) Intellectual coherence
C) Interpersonal skills
D) Propensity for social loafing

4. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Compromise and superordinate goals
B) Satisfying goals and smoothing
C) Confrontation and smoothing
D) Smoothing and confrontation

5. How might a charismatic leader work to increase performance in an organization?

A) Use a directive approach
B) Avoid increasing personal risk
C) Display type A characteristics
D) Articulate an appealing vision

Solutions: