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Avaya Oceana® Solution Support Sample Questions:

1. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
B) Remove the Agent ID from Communication Manager.
C) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
D) Add the new Avaya Oceana agent using Control Manager.

2. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
C) Avaya Oceana Workspaces relies on CM for authentication and authorization.
D) Avaya Oceana Workspaces does not require UAC authorization while logging in.

3. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup is immediately for the Avaya Oceana solution.
B) UCA Store backup can be run immediately and it does not support backup scheduling.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup can be taken without entering the backup password.

4. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

A) Caller ID
B) Contextld
C) WorkRequestID
D) DNIS Number

5. A customer is testing Avaya Oceana Voice Call Flow.
From where can the customer see the Context ID for a particular Active call if the customer does not want to enable "Analyze Oceana Log files*?

A) From AES DMCC Summary information by clicking on Status and Control, DMCC Service Status, No. of Associations
B) From to Admin Console instances by clicking Active Instance and then elide on the Context Store Cluster Block
C) From the ED Admin Console by clicking Voice Work Flows get Context ID from opened information popup
D) From SMGR CSC Attribute Information by clicking on Avaya Breeze, Configuration and CSServices Attributes

Solutions: