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ITIL Foundation Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our ITIL Foundation exam dumps will include the following topics:

• Understand how the ITIL guiding principles can help an organization adopt and adapt service management
• Understand the key concepts of service management
• Understand the activities of the service value chain, and how they interconnect
• Understand 7 ITIL practices
• Know the purpose and key terms of 15 ITIL practices
• Understand the four dimensions of service management
• Understand the purpose and components of the ITIL service value system

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ITILFND02: ITIL Service Lifecycle – this unit requires that you understand the ITIL service lifecycle value and how processes integrate through the service lifecycle. Therefore, the applicants should have the skills to perform the following tasks:

• • Explain the structure of the ITIL service lifecycle;• Explain the scope, objectives, and purpose of a service strategy;• Describe the value that this service strategy offers to businesses;• Explain the scope, objectives, and purpose of service design;• Describe the value that this service design offers to businesses;• Explain the scope, objectives, and purpose of service transition;• Describe the value that this service transition offers to businesses;• Explain the scope, objectives, and purpose of service operation;• Describe the value that this service operation offers to businesses;• Explain the scope, objectives, and purpose of a continual service;• Describe the value that this continual service offers to businesses.

ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:

• • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.

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ITIL ITILFND Practice Test Questions, ITIL ITILFND Exam Practice Test Questions

ITIL is a framework for managing the delivery of the IT services around the world. It is a model for their lifecycle that recommends particular activities and processes from the development, design, delivery, as well as support of these services. Most companies adopt this framework to ensure that the delivery of their services aligns with a set of well-defined and consistent processes that include best practices. You need to understand that besides improving their delivery, these practices bring the best level of service to the users and reduce the cost of its development and deployment.