- Exam Code: C_C4HCX
- Exam Name: SAP Certified - Solution Architect - SAP Customer Experience
- Certification Provider: SAP
- Corresponding Certification:SAP Certification Exams
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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Project Delivery and Implementation | 15% | - Performance and scalability - Solution deployment and operations - Implementation lifecycle and planning |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Customer Data Cloud - SAP Marketing Cloud / Emarsys - SAP Service Cloud - SAP Commerce Cloud - SAP Sales Cloud |
| Integration and Extensibility | 25% | - SAP Integration Suite - Data flow and system connectivity - Extensibility options and best practices - SAP Business Technology Platform (BTP) integration |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What are some SAP recommended guiding principles to achieve clean core operations?
Note: There are 3 correct answers to this question.
A) Establish release management.
B) Integrate clean core practices in the end-to-end value process chain.
C) Establish an organizational structure, technical foundation, and transformation methodology for clean core.
D) Establish regular housekeeping tasks and procedures.
E) Define roles and responsibilities as part of a process transformation office.
2. Which of the following are typical use cases for the Key User Tools in SAP Customer Experience solutions?
Note: There are 2 correct answers to this question.
A) Complex scenarios requiring business logic
B) Execution of logic in an external system
C) Screen adaptations for user interfaces
D) Addition of extension fields
3. What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.
A) It is delivered separately.
B) It is only for SAP solutions.
C) It is a coupled platform.
D) It is delivered as an SAP BTP service.
E) It delivers predefined integrations.
4. Which services are provided by SAP BTP Connectivity to integrate capabilities or data from the internet or your on-premise system landscape? Note: There are 2 correct answers to this question.
A) SAP Integration service
B) SAP Destination service
C) SAP API service
D) SAP Connectivity service
5. Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
A) Identity management
B) Organizational management
C) Access management
D) Delegated administration
E) Policy-based access control
Solutions:
| Question # 1 Answer: A,C,E | Question # 2 Answer: A,C | Question # 3 Answer: A,D,E | Question # 4 Answer: B,D | Question # 5 Answer: B,D,E |
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