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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A) Kundenzufriedenheit
B) Der Wert einer Dienstleistung
C) Gesamtbetriebskosten (TCO)
D) Key Performance Indicators (KPIs)

2. Welches ist NICHT ein Zweck von Service Transition?

A) Schulung und Zertifizierung im Projektmanagement.
B) Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version.
C) Qualitätswissen über Änderungs-, Freigabe- und Bereitstellungsverwaltung bereitstellen.
D) Stellen Sie sicher, dass ein Dienst verwaltet, betrieben und unterstützt werden kann.

3. Welches der folgenden BESTEN beschreibt ein Problem?

A) Ein schwerwiegender Vorfall, der sich kritisch auf das Geschäft auswirkt
B) Ein bekannter Fehler, für den Ursache und Lösung noch nicht bekannt sind
C) Die Ursache von zwei oder mehr Vorfällen
D) Die Ursache eines oder mehrerer Vorfälle

4. Welche Rolle würden Sie MOST voraussichtlich bei der Verwaltung der zugrunde liegenden Verträge spielen?

A) Prozessmanager
B) IT-Designer / Architekt
C) Service Catalog Manager
D) Lieferantenmanager

5. Service Assets dienen der Wertschöpfung. Welche der folgenden Arten von Service-Assets sind MAJOR?

A) Dienstprogramm und Garantie
B) Ressourcen und Funktionen
C) Dienste und Infrastruktur
D) Anwendungen und Infrastruktur

Solutions: