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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. Which is a reason why an organization should create competency profiles for each role?

A) To plan the professional development of team members
B) To ensure that IT specialists have pi-shaped skill profiles
C) To plan to fill all the mandatory ITIL roles
D) To ensure that technical skills are included in each profile

2. Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

A) Shift-left
B) Robotic process automation
C) Swarming
D) Shortest item first

3. A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

A) Limit the cultural shift initiatives to only the newer employees
B) Have leaders actively demonstrate and promote innovative practices
C) Introduce rules for innovation and adaptability across all teams
D) Base performance evaluations solely on the number of innovative ideas generated

4. What is the goal of the `shift-left' approach?

A) Implementing Agile practices for continuous software development
B) Integrating multiple suppliers in a value stream for effective service management
C) Repositioning tasks to earlier stages in the process to boost workflow efficiency
D) Automating repetitive processes using robots and AI

5. An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?

A) Onshoring
B) Nearshoring
C) Insourcing
D) Offshoring

Solutions: