- Exam Code: C_C4HFSM_91
- Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
- Certification Provider: SAP
- Corresponding Certification:SAP Certified Application Associate
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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Topic 2: Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Topic 3: Field Service Management Overview | - Core business processes in field service - SAP Field Service Management concepts and architecture |
| Topic 4: Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Topic 5: Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Where and how do I create filters for the service calls of my company? Choose the correct answer.
- A. All of the Above
- B. You need to create these filters in Administration.
- C. You need to create these filters in the ERP backend system.
- D. In Workforce Management, you can create new filters for your service calls-queue.
Correct Answer: D 🗳️
Which module in SAP filed Service Management is used to create documentation and guidelines for service execution? Choose the correct answer.
- A. Administration
- B. Smart forms and Feedback
- C. Planning and Dispatching
- D. Master Data
Correct Answer: B 🗳️
On which mobile phones can you install the FSM App? Choose Three correct answers.
- A. Blackberry
- B. Windows Phone
- C. Apple 'Phone X
- D. Samsung Galaxy S9
Correct Answer: B,C,D 🗳️
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
- A. IOS
- B. Android
- C. Windows Mobile
- D. Windows-Desktop
- E. Blackberry
Correct Answer: A,B,C,D 🗳️
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. With this feature the dispatcher will see in the planning board in which step the technician currently is
- B. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
- C. This feature does not help with automatic time recording
Correct Answer: A,C 🗳️
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