[Mar 05, 2022] Fully Updated Dumps PDF - Latest 1Z0-1003-21 Exam Questions and Answers
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NEW QUESTION 11
A customer wants to configure the OFSC GUI to show when a resource has not activated their route by the exact planned shift start time and send an email to theresource's supervisor.
Which two options are true regarding how this requirement is supported?
- A. Configuring a message scenario using the launch condition "Route is not activated" will also enable the Alert Setting "Route has not been started x minutes after the start time of resource work day".
- B. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 1 minute(s).
- C. The Alert Setting "Route has not been started x minutes after the start time of resource work day" should be configured for 0 minute(s).
- D. The configuration related to email notification must be performed in the Message Scenarios.
Answer: A,B
NEW QUESTION 12
Which statement is correct regarding Time Slots in Oracle Field Service Cloud (OFSC)?
- A. Time Slot is a configured interval within which an activity is estimated to start.
- B. A Time Slot is a configured interval Within which an activity is estimated tostart and end.
- C. Time Slots areused in OFSC for calculations/estimations pertaining to activity types, routing, capacity categories and resource shifts.
- D. An 'all-day' Time Slot's actual window spans from the beginning of a day's first configured shift through the end of the last shift.
Answer: A
NEW QUESTION 13
Where are permissions enabled for users to access Collaboration?
- A. the User Type configuration screen
- B. the Resource Type configuration screen
- C. the Business Rules configuration screen
- D. the Resource Information configuration screen
Answer: A
Explanation:
Explanation
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/FASCL/Collaboration-2.htm#FASCLConfigureUs
NEW QUESTION 14
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically.
How can this be correctly achieved?
- A. Develop a javascript plug-in to generate the .PDF report at the time of activity completion.
- B. Configure the custom report within a Dashboard and retrieve it via the Core API at the time of activity completion.
- C. Add the 'create_report' action to the 'End Activity' screen context and configure it to generate in .PDF format.
- D. Add the custom report to a Dashboard in OFSC, where it can be scheduled and downloaded.
Answer: B
NEW QUESTION 15
What functionality does 'Automatic Ordering' enable when checked within the routing plan'sAssignment Parameters?
- A. When the routing plan runs, all of the activities assigned by routing will be ordered by their priority.
- B. When the routing plan runs, it will assign and order not-ordered activities from the bucket and order not-ordered activities previously assigned to resources.
- C. When the routing plan runs, it will assign non-scheduled activities amongother activities scheduled for that day.
- D. When the routing plan runs, ordered activities will be considered for assignment and not-ordered activities will remain inthe bucket.
Answer: C
NEW QUESTION 16
A customer is requesting to connect to a 3rd-party webpage via OFSC Mobility.
They need to send some parameters to this webpage as part of the call.
Which configuration is correct when you create the Action Link to support this request?
- A. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and select Main Menu items.
- B. Mark the Action Link as "Is plugin", select the Type as "Native application", enter the URL, enter the parameters within the "POST data" section and select the "Disable the action link inoffline option
- C. Mark the Action Link as "Is plugin", select the Type as "HTML5 application", enter the URL and enter the parameters to be sent within the "POST data" section.
- D. Do not mark the Action Link as "Is plugin", select the Type as"HTML5 application", enter the URL and select "Use Plugin API".
Answer: C
NEW QUESTION 17
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the daywhen making automated assignments.
What two configurations are required to be in place to support this requirement?
- A. Resource's Home Zone Centermust be assigned for each weekday routing should assign that resource work.
- B. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
- C. The resource type setting "Working time includes travel to first activity" must be selected.
- D. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
Answer: C,D
NEW QUESTION 18
A company wants its technicians to be able to look for and pick up activities within a 10-mile radius of their current location. .
What configuration setting is required to support this 10-mile restriction?
- A. Enable the technicians to select 'Show Resource Location on the Map' option in their Map views, with a
10-mile filter selection. - B. Set the 'Center Point Home Zone' radius in the routing plan to 10 miles.
- C. Set the 'Nearby Radius' parameter on the Business Rules screen to 10 miles.
- D. Create an activity filter with the condition: 'Radius = 10' and enable technicians to apply that filter to their Activity Lists.
Answer: A
NEW QUESTION 19
Your customer has received some complaints about certain resources, and that information has been recorded within their CRM system.
They want to pass this information along when activities are booked and sent to OFSC, so that it can be used as a routing constraint for any of their customer-facing Activity Types.
Which standard Activity Type features must be enabled to support this requirement?
- A. "Allow to create from incoming interface" and "Support of preferred resources"
- B. "Allow Mass Activities" and "Support of preferred resources"
- C. "Allow creation in buckets" and "Allow move between resources"
- D. "Allow to create from incoming interface" and "Allow move between resources"
Answer: C
NEW QUESTION 20
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?
- A. A given message scenario can include multiple launch conditions simultaneously.
- B. A given launch condition can be assigned to multiple message scenariossimultaneously.
- C. A given launch condition can only be assigned to one message scenario at a time.
- D. A given message scenario can only include one launch condition at a time.
Answer: A,C
Explanation:
Explanation
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf
NEW QUESTION 21
Which two statements are true about registering Applications in OFSC?
- A. If the API Access section is left blank, then by default, the Application has read/write access to all available OFSC APIs.
- B. A unique Client ID and Client Secret must be entered for each registered Application.
- C. Applications support OAuth2 using tokens either from OFSC or external providers such as Oracle Identity CloudService.
- D. Separate Applications must be registered if you will be integrating with both REST and SOAP APIs
- E. Applications support restricting access to a white list of certain IP addresses.
Answer: C,E
Explanation:
Explanation
https://docs.oracle.com/cloud/february2017/fieldservicecs_gs/CXFSC/OFSC_Configuring_Authentication_using
NEW QUESTION 22
Your customer identified that their current capacity indicators for major and critical capacity levels need to be modified.
Which step must you take to solve this issue?
- A. Go to Configuration > Display and modify the "Quota Settings".
- B. Go to Configuration and add a new Capacity Category.
- C. Go to Configuration > Business Rules and modify the Capacity intervals.
- D. Go to Configuration > Capacity Categories and add or edit time slots.
Answer: A
Explanation:
Explanation
Reference
https://docs.oracle.com/en/cloud/saas/field-service/18c/faadu/configuring-oracle-field-service-cloud.html#work-
NEW QUESTION 23
The key values for one of your work zones have changed and you need to update that work zone via a Metadata API call.
The problem is that some of the new key values might already be associated with other work zones, thereby creating potential conflicts.
What are you required to do within the "Replace Work Zone" API call to ensure that the keys sent in the request are the true values to be associated with the work zone you are updating?
- A. Specify a parameter of "autoResolveconfiicts=1" within the request.
- B. Include {"autoResolveConflicts": "1"} as part of the body of the request.
- C. Specify a parameter of "autoResolveconflicts=true" within the request.
- D. Include {"autoResolveConflicts": "true") as part of the body of the request.
Answer: C
Explanation:
Explanation
Reference: https://docs.oracle.com/en/cloud/saas/field-service/18a/cxfsc/OFSC_Resolving_Conflicts_During_Wo
NEW QUESTION 24
A customer wants to change the information that displays in theCollaboration window when an activity is dragged into it.
What needs to be modified to ensure that the preferred activity properties appear?
- A. the 'Activities' context
- B. the 'Activity hint' context
- C. the 'Identify activity by' context
- D. the 'Activity details in chat' context
Answer: B
NEW QUESTION 25
A supervisor notices that some of the actions and status changes of technicians that work an 11 PM - 4 AM shift are being included in the next day'sdaily extract file.
The supervisor must have those actions included in the previous day's daily extract.
What must be configured to enable those actions to be included in the previous day's daily extract?
- A. Set the Overnight work value to 4 hours past midnight on the Business Rules screen.
- B. Set the BICS Settings on the Daily Extract screen to reflect the previous day.
- C. Add the "Shift" property to the resource daily extract configuration.
- D. Add the "Activity by Statuses" report to the Schedule Report menu item.
Answer: B
NEW QUESTION 26
Which three configurations will enable booking to automatically close?
- A. specific booking intervals at designated times, set for either the same day or from 1-5 days earlier
- B. specific work zones at designated times, based on intersections of capacity categories and time slots, set for either the same day or from 1-5 days earlier
- C. specific capacity intervals at designated times, set for either the same day or from 1-5 days earlier
- D. specific work zones at designated times, based on intersections of capacity categories and booking intervals, set for either the same day or from 1-5 days earlier
- E. specific work zones at designated times, based on booking intervals including All Day intervals, set for either the same day or from 1-5 days earlier
Answer: B,D,E
NEW QUESTION 27
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
- A. Tool
- B. Vehicle
- C. Bucket
- D. Organization Unit
- E. Field Resource
Answer: A,B,E
Explanation:
Explanation
Reference: https://docs.oracle.com/cloud/november2015/servicecs_gs/FAADU/FAADU.pdf
NEW QUESTION 28
You configured an "early morning" time slot between 06:00 and 09:00 for the"Installation' Activity An installation activity with no SLA is assigned to a resource for tomorrow.
Which two statements are correct regarding how activities in Jeopardy will be displayed for this configuration?
- A. A jeopardy warning will be displayed on the Resource Tree and Time/List/Map Views.
- B. A jeopardy warning will bedisplayed on the Resource Tree only
- C. A jeopardy warning will be displayed on Time/List/Map Views only.
- D. A jeopardy warning will be displayed if this activity has not started between 06:00 and 09:00 tomorrow.
- E. A jeopardy warning will be displayed if this activity has not finished between 06:00 and 09:00 tomorrow.
- F. A jeopardy warning will be displayed if this activity has not started and finished between 06:00 and
09:00 tomorrow.
Answer: A,B
NEW QUESTION 29
A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?
- A. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected.
- B. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
- C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected.
- D. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.
Answer: A
NEW QUESTION 30
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device.
How do you use filters to satisfy this requirement?
- A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
- B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
- C. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and Filters tab for the User Type of the technician.
- D. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the Restriction and Filters tab for the UserType of the technician.
Answer: A
NEW QUESTION 31
Yourcustomer wants to configure an inner step message ("B") to send an email if a previous message ("A ) has Failed.
Which statement explains how this can be supported?
- A. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN sent.
- B. In the Message Scenario screen's Next Stepstab of message B, add message A as the Next Message Step with the final status Failed".
- C. In the Message Scenario screen's Next Steps tab of message A, add message B as the Next Message Step with the final status "Failed".
- D. In the Message Scenario screen's Blocking Conditions tab of message B, add a condition that blocks the message when the message A's status is NOT IN failed.
Answer: C
NEW QUESTION 32
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