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NEW QUESTION 24
What is the primary customer value of the Cisco Services Portfolio?
- A. Services priced based on usage
- B. Customers can develop their own service offerings
- C. On-call, 24/7 service technicians at all levels
- D. Services packages tailored to specific customer needs
Answer: D
NEW QUESTION 25
Which statement best describes the success plan?
- A. The blueprint for account teams to achieve customer success
- B. A document capturing a comprehensive view of all customer health scores
- C. A tool for reporting actions to management
- D. A shareable document that captures all account activities
Answer: B
NEW QUESTION 26
Customer A purchased a one-year webex contract of 100 seats at $10 per seat. Customer B purchases a three-year webex contract of 100 seats at $10 per seat. What is the annual recurring revenue(ARR) for each?
- A. $1000 and $3000
- B. $3000 and $3000
- C. $1100 and $3300
- D. $1000 and $1000
Answer: D
NEW QUESTION 27
During which activity of the renewal process would an RM provide an appropriate co-termination timeframe and gain required internal approvals?
- A. Billing
- B. Quote delivery
- C. Deal strategy
- D. Proposal build
Answer: D
NEW QUESTION 28
Which architecture addresses customer needs for voice, video, and data?
- A. Security
- B. Enterprise networking
- C. Data Center
- D. Collaboration
Answer: D
NEW QUESTION 29
How does Cisco define AT R?
- A. Contracts/subscriptions that have attrition terms revoked.
- B. Contracts/subscriptions that are available to renew.
- C. Any customer agreement where attrition has been an issue.
- D. ATR is the sum of RR and iARR, minus the attrition rate.
Answer: B
NEW QUESTION 30
Which licensing model is the most complex for a customer to manage?
- A. Managed service agreement
- B. A La Carte
- C. Enterprise agreement
- D. Subscription
Answer: B
NEW QUESTION 31
What is the main purpose of CCW-R?
- A. To factor customer ATR,upsell and attrition
- B. To capture partner and customer billing preferences
- C. To allow customers and partners to renew software subscriptions and service contracts from one tool
- D. To allow customers and partners to download renewal data
Answer: C
NEW QUESTION 32
Which task is the responsibility of the renewals manager?
- A. Managing the success plan
- B. Driving adoption of specific technologies
- C. Managing recurring revenue risk
- D. Billing recurring revenue contracts
Answer: C
NEW QUESTION 33
Which statement best describes an Accelerator?
- A. An on-call service for customer support
- B. A hosted one-to-many educational webinar with live expert Q and A
- C. A one-on-one coaching engagement covering specific use cases
- D. A one-on-one deep dive on network issues
Answer: B
NEW QUESTION 34
Which action should a Renewals manager take first?
- A. Meet and confirm the am,css,csm and their resources
- B. Assign an RS to priority accounts
- C. Download contract data and develop a renewals strategy
- D. Meet the customer and perform a renewals diagnosis
Answer: A
NEW QUESTION 35
Which services are contained in the CX portfolio?
- A. Support Services, Business Critical Services and Professional Services
- B. Support Services, Business Critical Services, Professional Services, Managed Services, and Learning Services
- C. Support Services, Business Critical Services, Professional Services and Managed Services
- D. Support Services and Business Critical Services
Answer: B
NEW QUESTION 36
Which statement best describes an Ask the Expert session?
- A. A 24-7 phone line providing expert advice
- B. A hosted educational webinar with live expert Q and A
- C. A one on one coaching engagement covering specific use cases
- D. A pre-recorded webinar from an expert
Answer: C
NEW QUESTION 37
What support should an RM take from the CSM?
- A. Oversee the closure of contracts.
- B. Book customer-service briefings.
- C. Communicate value and the impact of Cisco solutions.
- D. Communicate new greenfield opportunities.
Answer: C
NEW QUESTION 38
Which business benefit of on-time renewals on Cisco products and services is valid?
- A. Exclusive relationship with the customer
- B. Ability to ensure that our TAC cases get priority over others
- C. Acess to training programs and material
- D. Rebates and discounts from Cisco
Answer: B
NEW QUESTION 39
What is the main purpose of CCW-R?
- A. to allow customers and partners to download renewal data
- B. to allow customers and partner store new software subscriptions and service contracts from one tool
- C. to capture partner and customer bill ng preferences
- D. to factor customer ATR, up sell and attrition
Answer: B
NEW QUESTION 40
Which statement best describes an Accelerator?
- A. An on-call service for customer support
- B. A hosted on-to-many educational webinar with live expert Q and A
- C. A one-on-one deep dive on network issues
- D. A one-on-one coaching engagement covering specific use cases
Answer: D
NEW QUESTION 41
Which statement regarding which tools can be added as value to customer and partners is invalid?
- A. help manage Discounts for Quoting
- B. gain insight into new and unique business prospects for your customers and expand sales potential
- C. Adopt on Scores which provide insight into how well customers are utilizing service and software they purchase
- D. Trusted Data Source for Hardware Refresh and Software renewal insights
Answer: A
NEW QUESTION 42
Which action can a Renewals Manager take to drive value in the account?
- A. Def ne the account forecast.
- B. Align partners on training.
- C. Removing adopt on barriers.
- D. Manage and mitigate renewal risk.
Answer: D
NEW QUESTION 43
Which task should a Renewals Manager perform during the Prospect phase?
- A. Risk Mitigation
- B. Review new opportunities
- C. Terms negotiation
- D. Risk Assessment
Answer: B
NEW QUESTION 44
Which success indicator for a Renewals manager is valid?
- A. On-time renewal
- B. New product introductions
- C. Increased deployment of licenses
- D. Stabilized customer satisfaction scores
Answer: A
NEW QUESTION 45
What is the ATR on a $10, 000oneyearre curing revenue contract?
- A. $1,200
- B. 10% of $10,000
- C. $10,000
- D. $10,000 divided by 12
Answer: D
NEW QUESTION 46
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