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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Risk mitigation HP Care Packs Services mitigates the risk of downtime on a customer's business through which specific service?

A) Printer Installation
B) Defective Media Retention
C) Asset Tagging
D) Accidental Damage Protection

2. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with expiring HP Care Pack Services in order to encourage the customers to renew their engagement?

A) Services360 Pro
B) HP Contractual Services
C) Aftermarket Channel Facilitation Program
D) HP Channel Services Network

3. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP Services allow you to choose from various options that best suit your needs.
C) HP Services ensure that your equipment stays up and running.
D) HP standard warranty offers limited support for a short time period.

4. Which service corresponds to the following discovery question: "Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of improper control or disposition of sensitive data?"

A) Defective Media Retention
B) Asset Tagging
C) Installation
D) Tracking and Recovery Services

5. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C) It allows the HP technician repairing the device to keep the defective part.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: