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HP Selling HP EMEA cMPS Sample Questions:

1. Which discount process is used for HP supplies within the cMPS program?

A) Smart Quote with SBD form
B) Pre-Approved OPG discount
C) SCRP
D) OPG where available

2. Under which conditions does HP Support Channel Managed Print Services install base deals?

A) There are no restrictions on the minimum percentage of new hardware in a contract.
B) All new contracts must include at least 50% new hardware.
C) An HP partner agrees to report supplies shipment data bi-monthly to the HP Smart Portal.
D) An HP customer agrees to replace the existing install based with new HP printers until the end of the contract

3. What are HP Care Pack services?

A) Teams of HP Customer Engineers who travel to customer locations for installation, maintenance, and troubleshooting
B) HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
C) Bundled Genuine HP supplies and maintenance kits provided to customers at specific service intervals
D) Support packages that extend and enhance hardware and software service beyond the scope of the included warranty

4. What is a benefit for HP partners in the Channel Managed Print Services program?

A) Purchasing HP services directly from HP
B) Leveraging the quality and recognition of the HP brand
C) Providing a complete copying solution to customers
D) Learning to use printers as if they were copiers

5. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because HP is the only provider of supplies for the Laserjet printing system
B) Because HP supplies cost less to use in the product testing process
C) Because they design HP printers to function only with HP supplies
D) Because HP supplies are specially formulated to work correctly with the printing system
E) Because when you replace the supplies in a printer, you replace a substantial part of the printer

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