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Provide Valid Dumps To Help You Prepare For Certified Implementation Specialist - IT Service Management Exam
ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Exam is a certification exam that measures the competency of IT professionals in the implementation of IT Service Management solutions using ServiceNow. CIS-ITSM exam is designed to assess an individual's knowledge and skills in the areas of ServiceNow ITSM architecture, configuration, administration, and customization.
NEW QUESTION # 175
Which of the following components can be turned on or off in the Service Catalog Cart Layout?
- A. Calculate Shipping
- B. Add to Wish List
- C. Quantity
- D. Delete Item
Answer: C
Explanation:
NEW QUESTION # 176
Because of its agile nature, implementation of ServiceNow processes should compromise quality in favor of speed of delivery. Issues can be fixed later, easily.
- A. False
- B. True
Answer: A
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION # 177
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?
- A. Use a SingleEmailMessage() with an Apex Trigger.
- B. Use a MassEmailMessage() with an Apex Trigger.
- C. Use an Email Alert with Process Builder.
- D. Use a Workflow Email Alert.
Answer: C
NEW QUESTION # 178
Which of the following are valid problem tasks types? (Choose all that apply.)
- A. Investigation
- B. Root Cause Analysis
- C. Implementation
- D. General
- E. Assessment
Answer: B,D
NEW QUESTION # 179
The "Assigned to me" button will validate if the current user is a member of the Assignment Group.
- A. False
- B. True
Answer: A
Explanation:
No such validation is done in the OOTB implementation.
NEW QUESTION # 180
Which process role is responsible for the smooth operation of the Change Management process within an organization?
- A. Change Sponsor
- B. Change Advisory Board
- C. Change Implementer
- D. Change Manager
Answer: B
NEW QUESTION # 181
Map to field functionality is NOT supported for variables added inside a variable set.
- A. False
- B. True
Answer: B
NEW QUESTION # 182
A Visualforce page loads slowly due to the large amount of data it displays.
Which strategy can a developer use to improve the performance?
- A. Use an <apex:actionPoller> in the page to load all of the data asynchronously.
- B. Use lazy loading to load the data on demand, instead of in the controller's constructor.
- C. Use the transient keyword for the List variables used in the custom controller.
- D. Use JavaScript to move data processing to the browser instead of the controller.
Answer: B
NEW QUESTION # 183
Which statement should be used to allow some of the records in a list of records to be inserted if others fail to be inserted?
- A. Database.insert(records, true)
- B. insert (records, false)
- C. Database.insert(records, false)
- D. insert records
Answer: C
NEW QUESTION # 184
In Knowledge Management, where can user criteria NOT be used?
- A. Cannot Read held on the knowledge article
- B. Can Read related list on the knowledge base
- C. Roles field on the knowledge article
- D. Can Read field on the knowledge article
- E. Can Contribute related list on the knowledge base
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 185
It is important to define the VIP users in order to correctly calculate incident priority.
- A. False
- B. True
Answer: A
Explanation:
Explanation
No logic is added for incidents received from VIP callers. The only change is that a decoration is added next to the Caller field and the Caller text becomes red.
NEW QUESTION # 186
Users who approve changes require ServiceNow license unless they do the approval through email.
- A. False
- B. True
Answer: A
Explanation:
Explanation
License is needed for approval even if the approval is done via email.
NEW QUESTION # 187
How is access to knowledge articles administered?
- A. User Criteria and Entitlements
- B. Filter Conditions on the knowledge base
- C. User Roles
- D. User Criteria and User Roles
Answer: D
NEW QUESTION # 188
In change management, which record should be modified to restrict when a change can move to a specific state?
- A. UI Action for the State Transition
- B. ChangeRequestStateModel Script Include
- C. ChangeRequest Script Include
- D. ChangeRequestStateModelSNC Script Include
Answer: D
NEW QUESTION # 189
Change tasks can manually be added in the following states. (Choose three.)
- A. Closed
- B. Authorize
- C. Implement
- D. Canceled
- E. Assess
Answer: B,C,E
NEW QUESTION # 190
Workshops intend to understand the current processes at the organization in order to reflect them in ServiceNow ITSM.
- A. False
- B. True
Answer: A
Explanation:
Explanation
Workshops don't intend to recreate what the customer has in place today in a new system, but rather it aims to align the customer's processes with ServiceNow best practices.
NEW QUESTION # 191
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