[Nov 24, 2022] CIS-ITSM Exam Dumps 100% Same Q&A In Your Real Exam
CIS-ITSM Test Engine Dumps Training With 431 Questions
NEW QUESTION 96
A company wants to incorporate a third-party web service to set the Address fields when an Account is inserted, if they have not already been set.
What is the optimal way to achieve this?
- A. Create a Process, call an Apex @future(callout=true) method from it, and make the callout from that Apex method.
- B. Create a Process, call an Apex @InvocableMethod from it, and make the callout from that Apex method.
- C. Create an after insert trigger, call an Apex @InvocableMethod method from it, and make the callout from that Apex method.
- D. Create an after insert trigger, call an @future(callout=true) method from it, and make the callout from that Apex method.
Answer: D
NEW QUESTION 97
Which of the following users has the permission to close an incident? (Choose two.)
- A. Itil User
- B. Incident Manager
- C. None of the listed answers
- D. Incident caller
- E. Itil Admin
Answer: D,E
Explanation:
Explanation
Users with itil roles or incident manager don't have permission to close incidents. Incidents can be closed by the user who opened them or by the itil admin.
NEW QUESTION 98
A developer is writing a Visualforce page that queries accounts in the system and presents a data table with the results. The users want to be able to filter the results based on up to five fields. However, the users want to pick the five fields to use as filter fields when they run the page.
Which feature of Apex code is required to facilitate this solution?
- A. Dynamic Schema binding
- B. REST API
- C. describeSObjects()
- D. SOSL queries
Answer: C
NEW QUESTION 99
Which feature can Service Desk Agents use to ensure that Knowledge Articles they attach to Incidents are Article that are appropriate to share with Callers?
- A. Search Groups - Caller Restrictions
- B. Global Search
- C. System Property - Restrict Articles to Callers
- D. Contextual Search - Search as
Answer: D
Explanation:
Explanation
"Administrators may enable Search As. This feature returns search results as both the current user as well as a user, such as the Caller, specified on the current form. This allows Agents to be confident that Articles shared with Users are appropriate to share with those users."
NEW QUESTION 100
All catalog items within a catalog should follow the same fulfillment workflow.
- A. False
- B. True
Answer: A
NEW QUESTION 101
An Apex trigger creates an Order__c record every time an Opportunity is won by a Sales Rep. Recently the trigger is creating two orders.
What is the optimal method for a developer to troubleshoot this?
- A. Run the Apex Test Classes for the Apex trigger to ensure the code still has sufficient code coverage.
- B. Set up debug logging for every Sales Rep, then monitor the logs for errors and exceptions.
- C. Turn off all Workflow Rules, then turn them on one at time to see which one causes the error.
- D. Add system.debug() statements to the code and use the Developer Console logs to trace the code.
Answer: D
NEW QUESTION 102
UC Loans is a small company with a part time Salesforce administrator. UC Loans wants to create a Loan__c record whenever an Opportunity is won.
What is the optimal solution for UC Loans to accomplish this?
- A. Quick Action
- B. Process Builder
- C. Workflow Rule
- D. Apex Trigger
Answer: B
NEW QUESTION 103
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?
- A. Create a Catalog Client Script that triggers on Submit of the Item
- B. Create a Catalog Client UI Policy that triggers on Load of the Item
- C. Create a Business Rule that runs on Insert or Update of the Item
- D. Create a Validation Script and associate it to the item
Answer: A
NEW QUESTION 104
In Problem Management, which role is required to delete a problem record?
- A. problem_coordinator
- B. problem_admin
- C. nobody
- D. itil
Answer: B
Explanation:
Explanation
NEW QUESTION 105
g_scratchpad CANNOT be used in catalog items.
- A. True
- B. False
Answer: A
NEW QUESTION 106
Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry
- A. SELECT Name, (SELECT LastName FROM Contacts) FROM Account
- B. SELECT Id, Name, Account.Name FROM Contact WHERE Account.Industry = 'Media'
- C. 'Media'
- D. SELECT Name, (SELECT LastName FROM Contacts__r) FROM Account
Answer: A,B
NEW QUESTION 107
Which module to use in order to see problem tasks that are assigned to you?
- A. Problem > My Tasks
- B. Problem > My Problem Tasks
- C. Service Desk > My Problem Tasks
- D. Service Desk > My Work
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 108
What is the purpose of "reopen_count" field in incident table?
- A. It stores the number of times the incident state changed from any state to "Open".
- B. It stores the number of times the incident state changed from "Resolved" to "Open".
- C. It stores the number of child incidents added to this incident.
- D. It stores the number of times the incident state changed from "Closed" to "Open".
Answer: B
NEW QUESTION 109
What is the purpose of "Cascade Variables" checkbox in order guide?
- A. If checked, it prevents duplication of variable names in catalog items added to order guide.
- B. If checked, it auto-populates catalog item variables with names similar to order guide variables.
- C. If checked, it applies the same formatting used for order guide variables to all catalog items added to it.
- D. If checked, it automatically adds variables to all catalog items in an order guide with the same variable names in the order guide.
Answer: B
NEW QUESTION 110
Which script include should be modified in order to impose limits when moving a problem task from one state to another?
- A. ProblemTaskChangeState
- B. ProblemTaskStateUtils
- C. ProblemTaskUtils
- D. ProblemTaskState
Answer: B
NEW QUESTION 111
......
Exam Preparation
Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.
On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.
Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals
- Automated Test Framework (ATF) Fundamentals (On-demand)
- Mobile Development Fundamentals (On-demand)
- ServiceNow Fundamentals (ILT)
- Major Incident Management (On-demand)
- Service Portal Fundamentals (On-demand)
- Knowledge Management Fundamentals (On-demand)
- ServiceNow Platform Implementation (ILT)
- CIS-IT Service Management Exam Prep
- Knowledge Management Implementation (On-demand)
Candidates can get the details for these pieces of training on Now Learning portal
The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination
- At least six months of hands-on experience working on ServiceNow Platform
- At least six months of hands-on experience in implementing applications on ServiceNow Platform
- General familiarity with industry terminology, acronyms, and initial-isms
CIS-ITSM Practice Test Pdf Exam Material: https://troytec.itpassleader.com/ServiceNow/CIS-ITSM-dumps-pass-exam.html